Privacy Policy for TVB Property Maintenance

At TVB Property Maintenance, we believe that keeping your property looking its best shouldn't come at the expense of your digital privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the New Zealand Privacy Act 2020 when you visit tvbpropertymaintenance.co.nz or book our residential and commercial property maintenance services across the Nelson, Richmond, and Tasman regions.

To provide reliable, high-quality exterior maintenance and landscaping services, we collect information that helps us quote, schedule, and complete your projects safely. We collect information in three ways:

Information You Provide Directly

When you fill out our online form to request a free estimate or call our team, we may collect:

• Full Name

• Physical property address (to evaluate service requirements in Nelson, Richmond, or surrounding areas)

• Email address and contact phone number

• Specific project details (e.g., notes regarding window cleaning, tree trimming, or hardscaping transformations)

• Billing and payment verification details

Automatically Collected Technical Data

When you browse our website, our standard server logs and analytics tools automatically capture non-personally identifiable data, including:

• Your IP address and browser type

• Geographic location (city/region level)

• Pages visited, time spent on site, and referring websites

We do not sell, rent, or trade your personal data. We use the information we collect strictly to operate our local business and improve your customer experience:

• Service Delivery: To inspect properties, provide accurate quotes, and execute on-site maintenance work.

• Customer Communication: To send booking confirmations, weather-related scheduling updates, invoices, and post-service follow-ups.

• Service Improvement: To analyze website traffic and optimize our online before-and-after photo galleries for faster loading and better user experience.

• Legal Compliance: To maintain standard business, accounting, and tax records as required by New Zealand law.

We only share your information with trusted third-party service providers who assist us in operating our business, under strict confidentiality agreements:

• Cloud Software & CRM Systems: Used for job scheduling, client invoicing, and quote management.

• Payment Processors: Secure New Zealand-compliant banking and payment gateways to process transactions safely.

• Legal Authorities: If required by law, regulation, or legal process to protect the rights, property, or safety of TVB Property Maintenance, our crew, or the public.

Like most modern websites, tvbpropertymaintenance.co.nz uses small data files called cookies stored on your device.

• Essential Cookies: Necessary for the website to function properly and load securely.

• Analytics Cookies: We use services like Google Analytics to understand how local homeowners find our services online. This data is aggregated and anonymous.

Your Control: You can set your browser to refuse all or some browser cookies. However, disabling cookies may cause certain visual features, such as our interactive before-and-after project galleries, to function incorrectly.

We implement industry-standard digital and physical security measures to prevent unauthorized access, alteration, or disclosure of your personal information. All online data transmission is encrypted using modern SSL (Secure Socket Layer) technology, and access to client job files is restricted strictly to authorized personnel managing your specific project.

Under the New Zealand Privacy Act 2020, you hold absolute control over your personal information. You have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to update or correct any inaccurate or outdated property or contact details.

• Deletion: Request that we erase your personal data from our active marketing and quoting systems (subject to mandatory NZ accounting and record-retention laws).

To exercise any of these rights, please reach out via our direct contact channels below.

If you have questions about this Privacy Policy, want to update your data, or need to discuss a confidential property maintenance request, contact us directly:

TVB Property Maintenance